Terms & conditions

1. Operator and scope

The platform SO IZY, comprising the website www.soizy.ch, the mobile applications and the related services, is operated by Marte Media GmbH, Voltastrasse 16, 6005 Luzern, Switzerland (hereinafter “SO IZY”). Full company details are available in the Imprint.

These General Terms and Conditions (“GTC”) govern the use of SO IZY by private users as well as the contractual relationships between SO IZY and venues, event organisers and other commercial partners. They apply to all services of SO IZY, whether provided free of charge or against payment.

The GTC become part of the contract when the person concerned accepts them upon registration, upon purchase, when subscribing, when claiming a business profile or in any other unambiguous manner. SO IZY makes the applicable version available electronically before the contract is concluded.

Anyone who uses SO IZY on behalf of a company or concludes a contract for a company confirms that they are authorised to represent that company. SO IZY may request proof of this. Acts of employees or other persons to whom a partner grants access to its account are attributed to the partner.

General enquiries should be sent to info@soizy.ch, and support requests, notices of termination and reports to support@soizy.ch. How SO IZY processes personal data is set out in the separate Privacy Policy, which does not form part of these GTC.

2. Structure and order of precedence

The parts “General Provisions”, “Content, reviews, AI and platform rules” and “Liability and final provisions” apply to all users and partners. The remaining parts apply in addition to the extent that the relevant feature or type of contract is used.

In the event of any conflict, an individually negotiated agreement expressly confirmed by SO IZY shall prevail. This is followed by the special conditions displayed for the specific offer, deal, subscription, package or ordering process, then by the part of these GTC that is more specific to the service concerned and finally by the part “General Provisions”. Mandatory law shall prevail in all cases.

A provider’s terms may supplement the direct contractual relationship between the provider and the user, in particular with regard to performance, admission, cancellation, late arrival, no-shows or house rules. Without the express consent of SO IZY, they do not create any obligations for SO IZY.

3. Definitions

“Platform” means all digital interfaces and features provided by SO IZY. “Users” are natural persons who use SO IZY for private purposes. “Partners” are companies or self-employed persons who claim a profile, manage content, book a business package or otherwise enter into a commercial agreement with SO IZY.

“Provider” means the venue or business offering a service to be obtained on site, a deal, a reservation or a loyalty programme. “Spot” means a venue or business listed on SO IZY. Provider and partner are often the same person, but need not be. “Deal” means a time-limited or otherwise restricted offer of a provider that can be purchased via SO IZY.

“Content” means in particular texts, information, images, videos, music, logos, reviews, comments, prices, menus and other files. “Points” are purely virtual loyalty units tied to a specific venue and having no monetary value. “Premium” is a paid subscription for private users. “Text form” means any legible written or electronic declaration, in particular an email.

4. Role of the platform and third-party information

SO IZY is a discovery, information, marketing and intermediary platform for local offers in Switzerland. The specific range of features may vary depending on device, region, account type, package and stage of development.

Unless expressly stated otherwise for the respective offer, SO IZY is neither the operator of the listed venue nor the organiser, seller or provider of the service offered on site. Contracts for on-site services are concluded directly between the user and the respective provider. The provider is liable for its goods, services, premises, staff, safety and permits. SO IZY is not authorised to make commitments regarding a provider’s services on its behalf or to amend its declarations.

Information from providers, users, public sources or third-party services is third-party information, even if SO IZY technically processes, translates, categorises or summarises it. SO IZY cannot guarantee that such information is accurate, up to date or complete. This applies in particular to opening hours, prices, availability, facilities, allergens, accessibility, age limits, reviews, images and location data.

SO IZY may mark information that has not been confirmed by the provider as such. Information on allergens, dietary options (e.g. vegan, gluten-free, halal), accessibility and age limits is only deemed confirmed by the provider if it is expressly marked as such. Reviews, rankings and recommendations are for guidance only and do not constitute a warranty of any particular quality or suitability. Material information must be verified directly with the provider before travelling, purchasing, reserving or making any health-related decision.

5. Minimum age and legal capacity

A personal user account may be created from the age of 16. Younger persons may only use SO IZY together with and under the responsibility of a parent or legal guardian.

Contracts against payment, in particular Premium subscriptions and deal purchases, may only be concluded by persons who are of age and have full legal capacity. Minors or persons with limited legal capacity require the prior consent of their legal representative, unless they can validly conclude the contract on their own.

Age-restricted offers, in particular those relating to alcohol, tobacco, nightlife or gambling, may only be used in compliance with the minimum age prescribed by law and set by the provider. SO IZY and the provider may request proof of age or identity.

6. Account and login credentials

Complete, current and truthful information must be provided upon registration. Each person or company may only maintain the accounts that are objectively necessary. False identities, the unauthorised takeover of a profile and the circumvention of suspensions are prohibited.

Login credentials must be kept confidential and must not be disclosed to others. Anyone who suspects unauthorised access, the loss of login credentials or misuse must inform SO IZY without delay. Until such notification, acts performed via the account are attributed to the account holder to the extent that the account holder is responsible for the use.

The email address on file must be kept up to date. SO IZY may use security measures such as confirmation links, multi-factor authentication and proof of identity or of business details. There is no entitlement to any particular sign-in method.

7. Ordering and conclusion of contract

Prices, terms and essential features of the service are displayed before a paid order is placed. The user or partner can review and correct their entries before submitting. By clicking the clearly labelled order or booking button, they make a binding declaration.

The contract is concluded as soon as SO IZY confirms the order electronically or activates the ordered service. In the case of a deal, SO IZY confirms that it has acted as intermediary. The contract for the deal service is concluded with the provider (Section 14).

SO IZY may reject orders for objective reasons, for example in the event of obvious pricing or system errors, lack of availability, reasonable suspicion of misuse, failed payment or lack of authorisation. Amounts already charged will be refunded via the original payment method, to the extent that SO IZY or the payment service provider still holds them.

Contract confirmations, invoices, renewal notices and other legally relevant communications may be delivered to the email address stored in the account or via the platform. The recipient is responsible for providing a reachable address and for checking their spam folder.

8. Focus on Switzerland and technical requirements

SO IZY is aimed at the Swiss market. Access from other countries does not give rise to any entitlement to the availability, lawfulness or usability of the features at that location. On-site offers can only be used at the stated location in Switzerland.

Use requires a compatible device, a current software version, an internet connection and, where applicable, activated location, camera or notification features. The associated costs are borne by the user or partner. Location data may be inaccurate.

9. Premium subscription, price and payment

Premium unlocks additional features and benefits, for example access to selected deals. The scope of services displayed immediately before the conclusion of the contract is decisive. Premium does not give rise to any entitlement to a particular provider, deal, discount or reservation time being available at any given time. Providers’ services remain subject to their capacity, opening hours and conditions.

Premium is personal and may not be shared, transferred, resold or used for commercial purposes. SO IZY may use appropriate technical controls to prevent misuse.

The price is displayed in Swiss francs before the contract is concluded and before each paid renewal and, for private users, includes statutory value added tax and all unavoidable surcharges. Payment is due in advance at the beginning of each term. SO IZY may add or replace payment methods or restrict them for objective reasons, without shortening a term that has already been paid for.

If Premium is purchased via an app store (e.g. Apple App Store or Google Play), payment, renewal, price changes, cancellation and refunds are governed by the procedures and terms of the respective app store operator. In this case, cancellation is made via the app store’s subscription management. The remaining provisions of these GTC apply in addition, to the extent that the terms of the app store operator do not take precedence.

10. Term, renewal and cancellation of Premium

Premium is concluded for a fixed term of twelve months. The subscription renews automatically for a further twelve months in each case unless it is cancelled no later than the last day of the current period.

As a rule, SO IZY sends a reminder to the email address stored in the account 30 days before the automatic renewal. The reminder states the renewal date, the price applicable at that time and the cancellation option. If it cannot be delivered for reasons attributable to the user, for example due to outdated contact details, this does not prevent the renewal.

The user may cancel Premium at any time via the account feature provided for this purpose or by email to support@soizy.ch. Other forms of cancellation, for example by telephone, post, chat, via social media or to other email addresses, are not valid. The email must clearly identify the account concerned. For subscriptions purchased via an app store, Section 9 applies.

Cancellation takes effect at the end of the term already paid for. Premium remains available until then. There is no pro rata refund for the remaining term. Non-use, uninstalling the app, deleting a payment method or unsubscribing from notifications does not constitute cancellation.

11. Changes to the price and scope of Premium

SO IZY may adjust the price and scope of Premium for future terms, in particular due to new features, changes in costs, market conditions, taxes or legal requirements. The change is communicated in the renewal reminder and takes effect upon renewal. The user may cancel before the renewal.

During the current period, SO IZY will materially reduce core services that have already been paid for only where there are compelling legal, security-related or technical reasons. If no reasonable substitute service can be offered, the user may terminate for good cause and will receive a pro rata refund for the remaining period.

Promotions, trial benefits and promotional prices apply only for the stated period and do not give rise to any entitlement to the same price or benefit in subsequent terms.

12. Refunds and payment defaults

SO IZY does not grant any voluntary right of withdrawal, return or rescission for Premium subscriptions and deal purchases. In particular, a change of mind, low usage, a missed opportunity or the unavailability of a particular offer does not entitle the user to a refund. This is without prejudice to mandatory statutory rights, an expressly displayed goodwill policy, rights arising from a material failure by SO IZY to perform its own services for which SO IZY is responsible, and claims against the provider under Section 17.

If an amount due cannot be collected, SO IZY or the payment service provider may make further permissible collection attempts and suspend access to paid features until payment has been made in full. The user remains obliged to pay.

A chargeback or payment dispute may only be initiated for legitimate reasons. Before doing so, the user should contact SO IZY or, in the case of a deal, the provider so that any error can be resolved. In the event of an unjustified chargeback, SO IZY may block access and claim proven, reasonable costs.

13. Deletion and suspension of the user account

Users may have their account deleted at any time via the designated feature or by sending a request to support@soizy.ch. Upon deletion, access to account-bound content, Premium features, deal vouchers and points ends.

Deals that have already been paid for but not yet redeemed do not expire solely as a result of the account being deleted. Claims arising from a deal continue to exist against the provider and must be settled directly with the provider after deletion. The user is responsible for saving the order confirmation and the QR code before deletion. After deletion, SO IZY is not obliged to provide proof, enable redemption or refund any amounts.

If an account with an active Premium subscription is deleted at the user's request, access to the Premium features also ends. There is no pro rata refund unless mandatory law or a reason for which SO IZY is responsible requires otherwise. Anyone wishing only to end Premium should cancel in accordance with Section 10 and will retain the account until the end of the term.

SO IZY may temporarily suspend an account or individual features if there are specific indications of a breach, fraud, a risk to others, unauthorised access, payment problems or a legal obligation. Unless urgency prevents this, the person concerned will be informed and may comment.

In the event of a serious or repeated breach, fraudulent use, manipulation, unlawful content, endangering others or circumvention of a previous suspension, SO IZY may permanently terminate the account. Less severe measures will be taken into account where they are sufficient to limit the risk. Lawfully acquired and paid claims against a provider remain unaffected and must be settled directly with that provider.

14. Contracting parties and payment for deals

The provider named in the deal is the seller and sole provider of the service. The contract for the deal and its redemption is concluded directly between the user and this provider. SO IZY is not the seller. SO IZY acts as intermediary for the contract, provides the ordering and payment process and receives a commission from the provider for this. The order confirmation names the provider.

Deals can only be purchased and paid for via the platform. Payment for the deal on site is not possible. Payment is made using the payment methods offered on SO IZY, in particular Stripe or TWINT. SO IZY or the payment service provider accepts the payment in the name and on behalf of the provider. Upon successful completion of the payment, the user’s payment obligation for the deal towards the provider is discharged. The user pays the provider directly for any further consumption and services on site that are not included in the deal.

The payment service provider automatically splits the amount collected between the provider and SO IZY. The commission is not charged to the user in addition, unless expressly stated otherwise in the deal. Mandatory obligations of SO IZY arising from its own payment or intermediary services remain unaffected.

15. Ordering a deal

Before purchase, the essential conditions of the deal are displayed, in particular the provider, service, price, quantity limit, validity period, permitted days and times, location, method of redemption and important exclusions. The user checks this information before placing the order.

The content and availability of a deal are based on information provided by the provider. A deal may sell out, be ended or be corrected until it has been bindingly confirmed. In the event of an obvious error, a technical double booking or a manifestly incorrect price, the order may be rejected or, after prompt notification, cancelled. In this case, the amount paid will be refunded.

After placing the order, the user receives an electronic confirmation and a personal QR code or redemption code. This must be kept safe until redemption and must not be shared publicly.

16. Validity and redemption of deals

A deal can only be redeemed within the stated validity period, on the stated days and at the stated times and at the stated location. Opening hours alone do not extend the deal times.

Upon expiry of the validity period, the price advantage associated with the deal lapses. The amount paid by the user remains creditable towards the provider’s services for the duration of the applicable statutory limitation period, unless the deal provides for a rule more favourable to the user. A cash payout or the payment of interest is excluded, unless mandatory law requires otherwise.

Partial redemption is only possible if the deal is expressly designated as divisible or the provider agrees to it. In the case of a divisible deal, the unused portion of the amount paid remains creditable towards services of the same provider for the duration of the applicable statutory limitation period. A deal for an indivisible overall service can only be redeemed in full.

Deals are personal and may not be transferred, resold or brokered commercially. The QR code must be presented before the service is used, and redemption may only be triggered in the presence of the responsible staff. A code that has already been redeemed, copied or manipulated may be rejected.

Unless the deal states otherwise, it cannot be combined with other discounts, vouchers, loyalty benefits or promotions. Age, health and other personal requirements must be met. The provider may request proof and otherwise refuse the service. The provider’s reservation and capacity requirements remain binding. Without express confirmation, a deal does not give rise to any entitlement to a table or a particular time.

17. Complaints, refunds and provider default

The provider is responsible for the proper performance, quality, safety, availability and lawfulness of the deal service and for justified refunds. Complaints must be addressed directly to the provider without delay and with appropriate supporting documents.

SO IZY may provide a support function, forward information and technically execute a refund if the provider approves it, the payment service provider requires it or a mandatory obligation exists. This support constitutes neither an assumption of debt nor an acknowledgement of any obligation to perform on the part of SO IZY. Refunds are made via the original payment method and not in cash or to another person. The processing times of the payment service provider are beyond the control of SO IZY.

If a provider closes or becomes insolvent, if an event is cancelled or the service cannot be performed for any other reason within the provider’s sphere of responsibility, claims for performance and refund exist exclusively against that provider. SO IZY is neither a guarantor nor a default insurer of the provider and is not liable merely because the deal was purchased or paid for via the platform. Mandatory law and a breach of duty for which SO IZY itself is responsible remain unaffected.

18. Reservations

SO IZY transmits reservation requests or provides a technical booking interface. The contract for the visit and the reserved service is concluded exclusively between the user and the provider. A reservation only becomes binding once it has been confirmed in accordance with the procedure displayed.

The provider determines and is responsible for availability, confirmation, rebooking, cancellation deadlines, late arrival, no-shows, minimum spend, deposits and other conditions. These are displayed or made accessible before the binding booking. Changes and cancellations must be made in good time via the feature provided or directly with the provider.

SO IZY is not liable for an unavailable place, a waiting time or a refusal by the provider, unless SO IZY has culpably failed to transmit the reservation correctly.

19. Loyalty points

Points are collected separately for each participating venue and can only be redeemed with that provider in accordance with its programme rules displayed on SO IZY. The earning rate, thresholds, discount values, eligible purchases and redemption conditions are set by the provider. Pooling points, transferring them to other persons or using them at other venues is excluded.

Points are not legal tender, electronic money or a bank balance, nor do they constitute a claim to a cash payout. They do not bear interest and may not be sold or pledged.

Points are credited in accordance with the process defined in the venue’s programme, for example after a qualifying purchase or a QR scan confirmed on site. Credits for cancelled, refunded, charged-back or abusive transactions may be reversed, and technical or obvious errors may be corrected.

Each credit expires 24 months after its booking date unless it has been redeemed beforehand. Points that expire first are used first. SO IZY may give notice of impending expiry, but expiry does not depend on receipt of a reminder.

Upon deletion of the user account or permanent suspension due to a material breach, all points are irrevocably forfeited. During a temporary suspension they remain in place but cannot be used. If a provider ends its loyalty programme, leaves SO IZY, closes or becomes insolvent, the points collected with that provider may no longer be redeemable. There is no entitlement to payment or redemption with SO IZY or another provider. Mandatory claims against the provider remain unaffected.

20. Partners as businesses

The partner acts in the course of its commercial or professional activity. Consumer protection provisions that apply exclusively to private consumers do not apply to this part. A natural person remains a user within the meaning of the part “Private use and Premium” for private use outside their business activity.

21. Pre-listed business profiles

SO IZY may list venues and businesses on the platform on the basis of publicly available, licensed or otherwise lawfully obtained factual information without contacting the owner in advance. Such an information profile does not constitute a contract, a partnership, or an endorsement or approval by the listed business.

SO IZY may standardise, correct or supplement publicly verifiable information such as name, category, address, contact details, website, opening hours and types of service. SO IZY only uses third-party texts, photos, logos or videos to the extent that SO IZY is entitled to do so.

A business may request to claim, correct or remove its profile. This is free of charge unless a paid package is expressly ordered. SO IZY may request suitable proof, in particular of identity, commercial register entry, domain, email, power of attorney or location, and may restrict the profile pending clarification in the event of competing claims.

If the authorised business requests removal, SO IZY will remove the publicly visible profile after verifying the authorisation. SO IZY may continue to store the information internally, in particular to prevent the profile from being published again, to restore the profile if it is claimed at a later date, to prevent misuse and to comply with legal obligations.

22. Business packages and conclusion of contract

SO IZY offers business packages and paid additional services, for example extended profile features, analytics features, deal and reservation tools, campaigns or advertising placements. The service description, term and price in the offer or ordering process are decisive. A business package is a contract for the provision of platform, presentation and usage services for a fixed term in return for a flat fee.

The contract is concluded by acceptance of an offer, by electronic order and confirmation or by signing a partner agreement. Before the contract is concluded, the price, term, automatic renewal and notice period are displayed clearly and prominently. SO IZY may make activation conditional on identity and company verification, complete information or advance payment.

Additional services are only included if they are expressly listed. Individual production, special campaigns, additional locations, excessive support, external advertising costs and third-party services may be charged separately.

23. Prices, invoices and late payment

The price stated in the offer or ordering process is decisive. Whether it includes value added tax is shown in the offer or on the invoice. Recurring package prices are due in advance for the entire period at the beginning of each contract period, unless the offer provides otherwise. One-off and usage-based services are invoiced as agreed or charged to the payment method on file.

Invoices must be paid within the stated period without deduction. Objections to invoices and statements must be raised in text form, stating reasons, within 30 days of delivery. Thereafter they are deemed approved, unless there is an obvious error. The partner may only set off claims that are undisputed or have been established by a final and binding judgment.

In the event of default, SO IZY may, after a reminder, claim statutory default interest, reasonable reminder and collection costs as well as proven additional costs, and may suspend the services concerned until payment has been made in full. The payment obligation and the agreed term remain in force.

24. Term and termination of business packages

Business packages have a fixed term of twelve months, unless a different fixed term has been agreed in the offer. They renew automatically for a further twelve months in each case unless SO IZY receives notice of termination no later than three months before the end of the current contract period. The partner may submit notice of termination at any time during the contract period. In any case, it only takes effect at the end of the current contract period paid in advance. If notice of termination is received later than three months before that date, it only takes effect at the end of the following renewal period. The business package remains available until the end of the contract.

Notice of termination is only valid if it is given via the account feature provided by SO IZY on the platform or by email to support@soizy.ch. Other forms of termination, for example by telephone, post, chat, via social media, to employees or to other email addresses, are not valid. The email must clearly identify the business and account concerned. Timely receipt is decisive. Non-use, cessation of business operations, removal of the profile or deletion of a payment method does not replace notice of termination.

Termination with effect before the end of the current contract period is only possible for good cause. Fees already paid are not refunded, either in full or pro rata, in the event of termination by the partner, except where there is good cause for which SO IZY is responsible. If the partner requests the removal of its profile during the term, the fee for the current contract period remains payable. To the extent that mandatory law nevertheless permits early termination, the partner shall compensate SO IZY for the resulting damage. Set-up, onboarding and production services already rendered must in any case be paid in full.

The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the event of a serious or repeated breach of duty, unlawful content, misuse, lack of a required permit, significant reputational or security risks, insolvency or persistent late payment. Where reasonable, an appropriate grace period will be set beforehand.

If SO IZY terminates a paid business package during the term without good cause attributable to the partner, fees paid in advance for the remaining period will be refunded pro rata. In the event of termination for good cause due to a breach by the partner, there is no entitlement to a refund. Outstanding payment obligations and obligations to pay damages remain in force.

After a business package has ended, SO IZY may continue to list the business as an information profile under Section 21 with publicly verifiable factual information and existing reviews, unless the business requests removal. SO IZY will cease to actively use content supplied by the partner within a reasonable period thereafter, unless otherwise agreed.

25. Changes to prices and packages

SO IZY may adjust prices and package services for a future renewal period. The partner will be notified of a change at least four months before the end of the current period so that the three-month notice period can be observed. If notification is given later, the change only applies to the subsequent renewal period, or SO IZY grants the partner a special right of termination until the change takes effect. If the partner does not give notice of termination in due time after timely notification, the contract is renewed on the announced terms.

SO IZY may further develop or technically replace features during a current period, provided that the overall economic character of the booked package is not materially impaired. In the event of a material adverse change without reasonable substitute, the partner may terminate for good cause and will receive a pro rata refund of fees already paid for the remaining period.

Promotional and introductory prices are limited in time and do not give rise to any entitlement to their continuation in subsequent terms.

26. Content production by SO IZY

If the partner orders the production of videos, photos or other content by SO IZY (“Production Content”), the scope, quantity, date, rounds of revisions and price are governed by the respective offer. The partner grants timely access to the premises and provides the necessary products and contact persons. If the partner cancels an agreed production date less than 48 hours in advance or if the production fails for reasons within the partner’s sphere of responsibility, SO IZY may invoice the costs incurred.

The copyright in Production Content remains with SO IZY. Upon full payment, the partner receives a perpetual, non-exclusive and non-transferable right to use the Production Content for its own communication channels such as its website and social media, including after the end of the business package. Editing the content, passing it on to third parties or using it in paid advertising requires the consent of SO IZY. SO IZY may use Production Content as a reference and in its own communications even after the end of the contract, unless overriding interests of the partner prevail.

The partner informs employees and guests present on its premises of recordings in good time. Identifiable persons are only shown with their consent. SO IZY only uses music in Production Content for which sufficient usage rights exist. Complaints about Production Content must be notified in text form within ten days of delivery, after which the content is deemed approved.

27. Information in the profile and in offers

The partner ensures that all information provided or confirmed by it is complete, up to date, true, comprehensible and not misleading. This applies in particular to identity, address, contact details, opening hours, prices, availability, services, accessibility, age limits, deals, cancellation policies and loyalty programmes.

Changes, temporary closures, sold-out offers and other material restrictions must be updated without delay. The partner checks its profile regularly, even if SO IZY has editorially supplemented information or taken it from public sources.

SO IZY may correct obvious spelling, formatting, category and factual errors, standardise information and add missing publicly verifiable facts. Material changes to an offer of the partner will be coordinated with the partner where possible.

28. Rights to images, videos and music

The partner warrants that it holds all necessary rights to all images, videos, texts and logos that it uploads or provides to SO IZY for publication. These include the copyright and usage rights to the recordings as well as the consent of all identifiable persons, such as guests and employees. In the case of minors, the consent of their legal representative must also have been obtained.

For music in uploaded videos, the partner warrants that it holds a licence covering publication on SO IZY. Music from the libraries of social networks such as Instagram or TikTok is generally not licensed for use outside these networks and may only be used on SO IZY if the partner holds its own licence for it.

All rights and consents must also cover use by SO IZY under Section 38, including advertising and social media. The partner shall provide evidence of them upon request. SO IZY may reject or remove content without sufficient evidence. The indemnity under Section 36 applies to third-party claims based on a lack of rights.

29. Lawful operation and advertising regulations

The partner is solely responsible for ensuring that all permits, insurance, qualifications, age verification and safety precautions required for its business and its offers are in place and that statutory information obligations are met. It warrants the lawfulness and safety of its goods and services as well as accurate information on prices, essential characteristics, ingredients, allergens, health risks and participation requirements. SO IZY does not comprehensively verify these requirements.

In particular, the partner complies with the regulations on price disclosure and comparative prices (e.g. “instead of” prices and discount claims) and on the advertising of alcoholic beverages, tobacco and nicotine products and gambling. In advertising for distilled spirits, in particular price comparisons and the promise of free gifts or other benefits are prohibited. SO IZY may reject, adapt or remove deals and content that could contravene these regulations.

The partner treats users fairly, without discrimination and in accordance with the published offer. House rules are permitted to the extent that they are lawful, objectively justified and recognisable before the conclusion of the contract or admission.

The partner is itself responsible for its own processing of customer data that it receives via SO IZY. Where necessary, a separate data processing agreement will be concluded.

30. Obligations relating to deals

The partner is the issuer of its deals and the party obliged to perform them. It clearly defines the content, price, quantity, validity, redemption times, location, reservation requirement, exclusions and whether it can be combined with other offers, and keeps sufficient capacity available for redemption throughout the entire offer period. The validity period of a paid deal is at least three months from purchase, unless the deal is tied to a dated event. Upon expiry of the validity period, the partner credits the amount paid by the user towards its services in accordance with Section 16.

Deals offered on SO IZY are sold and settled exclusively via the platform. The partner may not sell them directly by circumventing the platform or collect payment for them on site.

The partner may not refuse or subsequently impair a confirmed and paid deal without lawful reason. Changes to the detriment of users who have already purchased require their consent or a full refund.

The partner trains its staff on redemption procedures, codes, validity and support channels. It checks the QR code, prevents multiple use, confirms redemptions correctly and reports suspected cases without delay. Internal organisational errors do not release it from its obligation to perform towards the user.

31. Refunds and chargebacks

The partner handles complaints and justified refund requests from its customers promptly and on its own responsibility. It provides SO IZY with the information and documents required for clarification and, where justified, grants technical approval of the refund without delay.

Refunds, chargebacks, payment disputes, cases of fraud and fees attributable to non-performance, false information, closure, lack of a required permit or any other circumstance for which the partner is responsible are borne by the partner. SO IZY may set off such amounts against future payouts or charge them subsequently.

SO IZY may trigger a refund or arrange for payout reserves or the withholding of amounts with the payment service provider if there are specific indications of refunds, chargebacks, fraud, material non-performance or insolvency, or if this is necessary to comply with mandatory obligations or requirements of the payment service provider. Where possible, the partner will be given the opportunity to comment beforehand. Amounts no longer required will be released after the review has been completed and justified claims have been deducted.

32. Commission, settlement and taxes

For brokered deal sales, SO IZY receives the agreed commission and any agreed transaction fees. The payment service provider allocates the shares according to the payout model set up. Settlement periods and payout requirements are set out in the partner offer and the terms of the payment service provider.

The partner provides all information required for payment processing, identity verification and payout and accepts the terms of Stripe, TWINT or the payment service provider used in each case. The latter may delay or withhold payouts on the basis of its statutory checks, risk rules or chargebacks.

The partner is responsible for its accounting, records and taxes, in particular for the correct tax treatment of the full deal revenue and the commission. SO IZY does not provide tax advice.

33. Reservations and loyalty programme of the partner

The partner maintains availability and reservation conditions correctly, processes requests in good time and honours confirmed reservations. If it charges fees, deposits or no-show charges, it clearly displays their amount, conditions and cancellation deadlines before the binding reservation and is responsible for their lawfulness and enforcement.

For its loyalty programme, the partner sets transparent rules, in particular the earning rate, qualifying purchases, thresholds, discount values, exclusions and redemption process. It honours validly accrued benefits and bears their costs. It may not arbitrarily devalue points already credited with retroactive effect. It may change future rules for objective reasons with reasonable advance notice. If the programme is ended, it offers a reasonable final redemption period where possible.

SO IZY maintains the technical points account but does not guarantee the performance or solvency of the partner.

34. Advertising, placements and no guarantee of success

Paid placements, campaigns and additional reach are delivered in accordance with the booked service description and, where necessary, labelled as advertising or sponsored. Specific positions may differ depending on device, search, target audience, capacity utilisation and technical display.

SO IZY does not guarantee any particular reach, number of impressions, video views, clicks, enquiries, reservations, sales, reviews, ranking position or any particular economic success. Forecasts, target values and statistics are not warranties unless they are expressly designated in writing as a guaranteed service.

The partner does not use misleading advertising claims or manipulated performance data. SO IZY may adjust suspicious reach and restrict the campaigns or profiles concerned.

35. Verification and suspension of partners

SO IZY may request proof of identity, authority to represent, permits, the performance of offers, rights to content, solvency or security. Until sufficient clarification has been obtained, profile claiming, deal sales, payouts, advertising or other features may be temporarily restricted.

In the event of unlawful or misleading information, significant complaints, security risks, late payment, manipulation, unfulfilled deals or any other material breach, SO IZY may remove content, stop offers, withhold payouts as security and suspend services. To the extent that the risk and urgency permit, the partner will be given the opportunity to comment or remedy the situation.

36. Indemnification and confidentiality

The partner shall indemnify and hold harmless SO IZY and its corporate bodies, employees and agents from justified third-party claims to the extent that these are based on a breach of these GTC for which the partner is responsible, on unlawful or infringing partner content, on a lack of rights to images, videos or music, on a service offered by the partner, on a breach of information or permit obligations or on the non-performance of a deal.

The indemnity covers reasonable costs of legal defence. SO IZY informs the partner promptly, enables it to participate appropriately and, without the partner’s consent, does not conclude any settlement imposing on the partner an obligation that is not merely financial. The indemnity does not apply to the extent that SO IZY itself caused the claim.

The partner treats non-public information of SO IZY as confidential and uses it solely for the performance of the contract. This applies in particular to commission rates, individual terms, statistics, interfaces and unpublished features. This obligation survives the end of the contract.

37. Responsibility for one’s own content

Anyone who uploads, enters, confirms or submits content for publication on SO IZY remains responsible for it. The person warrants that the content is accurate, lawful and not misleading and that they hold all necessary rights and consents. These include in particular copyright and trademark rights, the consent of identifiable persons, in the case of minors the consent of their legal representative, and the licence for any music used. For partners, Section 28 applies in addition.

Prohibited content includes in particular content that is unlawful, discriminatory, hateful, pornographic, fraudulent, defamatory, threatening, hazardous to health or obviously irrelevant, or that glorifies violence. Trade secrets, personal data of third parties without their consent, malware and content that infringes the rights of third parties are also prohibited.

38. Rights of use in uploaded content

The rights to one’s own content remain with the respective rights holder. By uploading or submitting content, the rights holder grants SO IZY a non-exclusive, worldwide, royalty-free right to store, reproduce, technically adapt, crop, subtitle, translate, combine, make publicly available and distribute the content for the operation, presentation, promotion and further development of SO IZY.

The licence expressly covers use on the platform, on the official social media channels of SO IZY and in advertising and campaigns of SO IZY, including digital ads, newsletters and presentations. For partner content, SO IZY does not require any further consent in individual cases. SO IZY may grant sublicences to technical service providers as well as production, advertising and distribution partners to the extent necessary. Partners also permit SO IZY to use their company name, trademarks and logos to present their profile and to name them as partners.

Content from private users in which individuals are identifiable is only used by SO IZY in advertising outside the platform after prior review and, where necessary, with the consent of the persons depicted. SO IZY may editorially shorten or edit content, but may not distort its meaning in a misleading manner. The sale of the content to third parties as a stand-alone work is not covered by the licence.

The licence remains in effect for as long as the content is published on SO IZY or is required for a campaign that has already begun. After deletion, SO IZY ceases new uses within a reasonable period. Social media posts already published, printed materials, backup copies and ongoing campaigns need not be removed retroactively to the extent that this is disproportionate or technically impossible.

39. Reviews

Reviews must be based on a genuine personal experience and must be objective and true to the best of the reviewer’s knowledge. The reviewer’s own economic interests, personal relationships or any consideration received must be disclosed to the extent that they may influence the review.

In particular, fabricated or purchased reviews, multiple reviews for the purpose of manipulation, reviews by employees or agents without disclosure, threats of negative reviews in order to obtain benefits, personal attacks and abusive criticism are prohibited.

Reviews reflect the opinion of their authors and not that of SO IZY. Providers may respond objectively, but may not disclose confidential customer data or threaten reprisals. SO IZY may make the submission of a review conditional on indications of a visit or purchase, without guaranteeing that every review is verified.

Booking a business package, an advertising service or a deal has no influence on the publication, order or removal of reviews. There is no entitlement to the removal or modification of individual lawful reviews, not even after the end of the contract. The right to request the removal of the entire profile under Section 21 remains unaffected.

40. Moderation and reports

SO IZY is not obliged to review third-party content in advance. However, SO IZY may carry out automated and manual checks, limit visibility, add warnings, correct information, remove content or restrict accounts if a violation of law, an infringement of rights, manipulation, a security risk or a breach of these GTC appears plausible. In urgent cases, content may be blocked provisionally with immediate effect.

Affected persons and rights holders may report content to support@soizy.ch, stating its location, the matter complained of, their entitlement and appropriate supporting documents. SO IZY may forward the report and the necessary contact details to the person responsible for the content to the extent that this is necessary for clarification and permissible. If a report proves to be unfounded, the content may be restored. Abusive reports are prohibited.

41. Prohibited use of the platform

The following acts in particular are prohibited.

• circumventing age, access, payment, redemption, security or account restrictions
• automated extraction, scraping, crawling or bulk downloading outside expressly authorised interfaces
• reverse engineering, decompiling, disrupting or overloading the platform, unless permitted by mandatory law
• using bots, purchased interactions or other means to manipulate rankings, reach, reviews, points, deals or statistics
• misusing, copying, selling or redeeming deal or loyalty codes more than once
• impersonating other persons or companies, unauthorised profile takeover, phishing, spam, malware or unauthorised advertising
• using SO IZY to prepare or carry out unlawful, fraudulent or security-endangering acts

SO IZY may use appropriate technical protective measures and request additional verification in the event of suspicion.

42. AI-powered features

SO IZY may use artificial intelligence for recommendations, search, translations, summaries, text and image suggestions, chat features, categorisation, moderation and marketing tools. AI output is generated statistically and may be incomplete, outdated, inaccurate or unsuitable. It is not a binding warranty and does not constitute medical, legal, financial, nutritional or other professional advice.

Users and partners must not enter trade secrets, login credentials or sensitive personal data into free-text AI inputs. Unlawful, manipulative or harmful inputs are prohibited.

Partners review AI-generated content before publication and remain responsible for approved information and advertising claims. For pre-listed profiles, SO IZY may create descriptions from lawfully obtained factual information.

43. Search, rankings and labelling

Search results and recommendations may be influenced in particular by search term, category, location, distance, opening hours, availability, interests, previous interactions, recency, profile completeness, content quality, reviews, popularity and technical quality or security criteria.

Commercial agreements may influence visibility. Paid or sponsored placements are clearly labelled where required by their presentation and context. Content that SO IZY has produced on behalf of a partner is not presented as an independent editorial recommendation.

SO IZY may continuously adjust ranking models, weightings, categories and personalisation. There is no entitlement to inclusion, a particular order, reach or permanent visibility.

44. Rights of SO IZY and third-party services

The platform, its software, design, database structure, trademarks, logos, editorial content and other elements created by SO IZY are protected by law. Unless expressly permitted, they may not be reproduced, edited, distributed, made publicly available or used for a competing service.

For the term of the contract, SO IZY grants a limited, revocable, non-exclusive and non-transferable right to use the platform for its intended purpose. This right does not include access to the source code or the right to sublicense. SO IZY may use suggestions and feedback free of charge for improvement purposes.

SO IZY may integrate third-party map, location, login, analytics, communication, reservation, social media and payment services and link to external websites. Additional terms of the respective provider may apply to these. SO IZY does not adopt external content as its own by linking to or embedding it and is not liable for the availability, security, content or performance of an independent third-party service, unless SO IZY has culpably breached its duties in selecting, instructing or integrating it.

45. Further development and availability

SO IZY may continuously develop the platform, change interfaces, categories, filters, technical procedures and free features, introduce new features and discontinue outdated ones. There is no entitlement to the permanent provision of any particular free feature. SO IZY may discontinue a free service or a free account with reasonable advance notice. Paid terms remain unaffected. If a change materially and adversely affects a core service already paid for, Section 11 and Section 25 apply.

SO IZY endeavours to ensure reliable and secure availability, but does not guarantee uninterrupted or error-free operation. Maintenance, updates, security measures, capacity limits and disruptions to internet, hosting, app store, map, communication or payment services may lead to interruptions.

SO IZY is not liable for delays or failures due to circumstances beyond its reasonable control. These include in particular natural events, epidemics, war, civil unrest, strikes, official measures, power or telecommunications failures, cyberattacks despite appropriate protective measures and the failure of essential third-party services. Users and partners back up their own important content and documents themselves. SO IZY is not an archiving or emergency communication service.

46. Liability of SO IZY

SO IZY is liable without limitation for damage caused intentionally or through gross negligence by SO IZY or its auxiliary persons, and in other cases in which a limitation of liability is not permitted by law. Mandatory liability for death or personal injury remains unaffected.

In the case of slight negligence, SO IZY is only liable for direct, foreseeable and damage typical for this type of contract resulting from the breach of an essential obligation of its own platform service. Towards business partners, total liability for slight negligence is limited to the fees paid or owed by the partner for the service concerned during the current twelve-month contract period, to the extent permitted by law. Towards private users, liability for slight negligence is limited to direct, foreseeable and damage typical for this type of contract. Mandatory claims of private users remain unaffected.

To the extent permitted by law, SO IZY is not liable for indirect damage, consequential damage, loss of profit, loss of savings, loss of business opportunities, reputational damage or loss of data. These exclusions do not apply to the extent that the damage was caused intentionally or through gross negligence by SO IZY or mandatory law precludes them.

SO IZY is not liable for the services, information, closure or insolvency of a provider or for independent payment or third-party services, unless SO IZY itself has culpably breached a duty.

Users and partners take reasonable measures to prevent and mitigate damage and report identifiable disruptions without delay. A permissible limitation of liability in favour of SO IZY applies accordingly to its corporate bodies, employees and auxiliary persons.

47. Amendments to these GTC

SO IZY may amend these GTC for objective reasons, in particular in the case of new features or business models, changes in the legal situation, security requirements, technical processes or to eliminate ambiguities. Purely editorial corrections that do not change rights and obligations may be made without prior notice.

Material amendments are communicated by email or via the platform at least 30 days before they take effect. The notification explains the content, the date on which the amendment takes effect and the rights of the users or partners concerned. In the case of material amendments to an ongoing paid contract, silence alone does not constitute consent.

For use free of charge, material amendments apply from the notified date if the person concerned continues to use the platform thereafter. Anyone who does not agree may stop using the platform before the amendment takes effect and request the deletion of their account. Rights already acquired and paid for, in particular from open deals, remain unaffected.

For a contract period already paid for, amendments that change essential performance obligations or are detrimental to the user or partner generally only apply from the next renewal. The user or partner may, until the amendment takes effect, terminate the contract concerned with effect at the end of the current contract period, even if an ordinary notice period has already expired. If the contract is renewed without termination, the notified version applies from the renewal. If express consent is required for an amendment during the current contract period, SO IZY will obtain it.

An immediate amendment remains permissible if it is necessary due to mandatory legal requirements or to avert significant security risks. If such an amendment significantly disadvantages the contracting party, the latter may, until the amendment takes effect, terminate the contract concerned for good cause and will receive a pro rata refund of fees paid in advance for the remaining period, to the extent that no service already fully rendered is affected.

For prices and services of business packages, Section 25 takes precedence.

48. Assignment, survival and severability

Users and partners may only assign rights or contracts under these GTC with the prior consent of SO IZY. SO IZY may transfer contracts to a legal successor in the course of a restructuring or a transfer of the platform operations, provided that the legitimate interests of the contracting parties are safeguarded and they are informed in advance. Mandatory termination rights remain unaffected.

After the end of the contract, SO IZY may delete the content of the account. Provisions which by their nature are intended to survive remain in force, in particular those relating to outstanding payments, rights to content already used, liability, indemnification and place of jurisdiction.

If a party temporarily refrains from enforcing a right, this does not constitute a waiver for the future. Amendments and side agreements must be made at least in text form. Should any provision of these GTC be wholly or partly invalid, the remaining provisions shall remain in force, and the invalid provision shall be replaced by the applicable statutory provisions.

49. Applicable law and place of jurisdiction

These GTC are governed by Swiss law, excluding its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to business relationships with partners.

For private users, the mandatory statutory places of jurisdiction apply. In particular, mandatory rights to sue or be sued at one’s place of residence are not restricted by these GTC.

For disputes with business partners, the exclusive place of jurisdiction is Lucerne, Switzerland, to the extent permitted by law. SO IZY remains entitled to bring proceedings against the partner at its registered office.

50. Authoritative version

SO IZY may make these GTC available in several languages. In the event of discrepancies between the language versions, the German version shall prevail. The contractual relationship is governed by the version of the GTC accepted at the time the contract was concluded, subject to later amendments under Section 47.

Last updated: 1 January 2027